Returns & Warranty

The Race Seat Track Series apparel is made to order. We accept returns and offer free replacement for items with obvious manufacturing defects — things that are clearly wrong from the moment you open the package.

What's covered (manufacturing defects):

• Stitching that is visibly broken, unravelling, or missing on arrival
• Screen print or embroidery that is cracked, peeling, or misaligned on arrival
• Incorrect item sent (wrong size, wrong design, wrong colour)
• Item arrives with a hole, tear, or structural fault not caused by use

What's not covered:

• Normal fading of black garments after repeated washing — this is an expected characteristic of dyed cotton fabrics, not a defect
• Shrinkage from washing at incorrect temperatures (always wash cold, inside out)
• Damage caused by improper care (bleach, tumble drying on high heat)
• Change of mind or incorrect size ordered
• Items that have been worn, washed, or altered

How to lodge an apparel return

1. Contact us at theraceseat.com.au/contact within 14 days of receiving your order.
2. Include your order number and clear photos of the defect.
3. We'll assess your claim and respond within 2 business days.
4. If approved, we'll arrange a free replacement — no return postage required for defective items.

All sim equipment sold and built by The Race Seat carries a 12-month warranty on all parts from the date of delivery. This covers manufacturing defects and component failures under normal use conditions.

Warranty covers:

• Manufacturing defects in wheelbases, pedal sets, steering wheels, and accessories
• Electronic component failure under normal operating conditions
• Structural failure of rigs, mounts, and frames under normal load
• Dead-on-arrival (DOA) components — full replacement within 7 days of delivery
• Firmware or software faults attributable to the manufacturer

Warranty does not cover:

• Malicious damage, deliberate misuse, or physical impact damage
• Water damage, liquid ingress, or damage from humidity or condensation
• Damage caused by incorrect installation or failure to follow manufacturer guidelines
• Normal wear and tear (cable abrasion, button wear, cosmetic scratches)
• Damage caused by use of incompatible third-party accessories or software
• Damage caused by power surges or incorrect voltage supply
• Components modified or repaired by anyone other than The Race Seat or an authorised service agent

How to make a warranty claim

1. Contact us at theraceseat.com.au/contact with your order number and a description of the fault.
2. Provide photos or video of the issue where possible.
3. Our team will assess the claim and respond within 2 business days.
4. Approved claims will be resolved by repair, replacement part, or full component replacement at our discretion.
5. Return freight for warranty repairs is covered by The Race Seat for Australian customers.

• All prices are in Australian Dollars (AUD) and include GST where applicable.
• Refunds are not offered for change of mind on any product.
• Replacements are issued for confirmed manufacturing defects or warranty claims only.
• The Race Seat reserves the right to assess all claims before issuing a replacement or repair.
• This policy does not limit your rights under the Australian Consumer Law.